Internally on Mike's community pages and his twitter there is a lot of angry customers posting, and we were one of them. We dont understand why when the servers went down, MDDHosting did not "ownup" to the problem and say that there is a HOSTING issue rather than this being a customer issue as is the case with a lot of gaming websites being lost because of inattention or money. Schot has had huge success with Name Cheap. Over the years with Mike we've always found that while he executes quite well, his tone isn't ours, and the family feeling that we've always felt was an integral part of being "darkmatters or wikkiites" wasn't there. This always made us question decisions and second guess his sentiment, past apologies and actions.
When he almost charged us 400.00 American for hosting last year and then professed to making a mistake with no real apology that we could connect with we knew something was coming and this was it... a true distaster where allmost years of data from a company for many peoples' livelihoods and passions almost wiped out with a single stroke...
We're in a much better place now.
We've been researching pricing and responses times... we're actually running the sites on TWO hosts now...but, as We’re very sensitive to response time as Were almost always here ( ) and clicking and testing, noticed that the response from these new servers is significantly faster and that clicky feeling is good.
We are so so sorry that this happened.
When the sites went down, we started posting at FaceBook DarkMatters site and We made a new thread over at Steam (Thank you Androdion for picking it up! ) .
Thankfully we were able to connect to the community, and with Flix emailing me, we were able to keep in touch with a smaller community during these days of darkness.
Well, we're home folks, man, what a journey..
Exhausting, frustrating, and with a little bit of nostalgia and trepidation.
Were leaving an old home but very very excited for the coming years.
We have the greatest of gratitude for all of you that have your found your way back to us.
Thank you
You're home!
gogo