Friend unable to see my games to join

[Phredius 0]

Well dispite having no problems finding both keys I'm real tempted to grab a refund as well. I've had no end of problems this weekend starting with the fellow I bought 2 copies with being unable to see my games to join, to being unable to log in dispite having written down the information gave me at the time. It's pissing me off. Finally convinced a rl friend to play Sacred 2 with me and the damn thing wont work. Not to mention the appearant complete lack of support.

[Schot 407]

Never fear Phredius. It's likely just a configuration problem. Can you provide more details about your situation?

 

1. Do you both have the exact same version number shown on screen when you start Sacred 2? You should both have version 2.65.2.0.
   
2. What type of multiplay are you both attempting?
   
3. Are you both joining the same Multi-player lobby? There is Open-Net and Closed-Net. If you intend to play with your SP characters then Open-Net is where you will both meet.
   
4. Are you able to at least see eachother in the Lobby? This is the screen you get that shows all the servers in a list. To the right side is the list of players. Choosing "Channel" will provide a list of the players that are in the Lobby with you.
   
5. Are you both playing the same type of character? As in Standard/Hardcore.
   
6. If either of you have anti-virus and firewalls are they set up to allow Sacred 2 access to internet? Turn them both off on both your PC's to find out.
   
7. If either of you have a router is it set to allow Sacred 2 access to internet?
   

[Phredius 0]

Both my friend and I seem to be totally screwed by this but it's hard to tell with him because his tolerance for frustration is much lower than mine. I made an initial account. I may have screwed up and used the sacred 2 key rather than the ice and blood. The game appearantly rewrote my name into something more acceptable to it. I wrote down everything but when I try to log in with the name the game gave me and the pass word I chose I get told the account does not exist. Attempting to create a new one gives me an error about the login server being down. And worst of all there's no bloody official support or I haven't found any. I know some of you guys are connected so if you could at least get someone to set me up so I can log in I'd appreciate it. It's either that or try hamachi and I'm having equally bad luck with that. My friend at this point would have pitched his disks out the window if he had any so until I get my problems solved he's unlikely to be interested. Thanks a ton in advance for any help you can offer.

 

To answer your initial questions, we both downloaded the version from dlgamer so I assume they matched. I had to yell at my friend about the light/dark thing but eventually that got organized as did hard core though the colored rings so obvious to us long time players aren't to a genuine newbie. Can't even get in the lobby though I think I may have the first day though no one was there so it is doubtful I was in the lobby.

Edited August 5, 2010 by Phredius

[Schot 407]

Ah, I see... So before anything can be done you first need to get your login details straightened out. With Sacred 2 Gold you would need to enter both keys at different times. Since you already used your sacred 2 key you'll need to activate your Ice and Blood key. Both of them combine as a single account. Are you being asked by the game to activate once in a while? Have a look at the "How to Install Sacred 2 (UK), and Ice & Blood" guide to compare the way you installed vs. the suggested order.

 

It sounds like your situation is a bit complicated in that you may need an account name change so I would suggest contacting support:

Info for Sacred 2 Support

Technical Support Helpdesk email: support(at)kochmedia.co.uk

[Phredius 0]

At least from my reading that file mainly deals with the hacks needed to convince the uk Ice and Blood onto the us Sacred 2. In DLGamer's case they seem to have made the process trouble free, other than a seemingly undocumented need for patch 1.40uk international. I will check later tonight and refresh my memory of the process. I will also be taking advantage of the email address you supplied. I hope it isn't a big hassle for them to have to provide support for a version they don't even have the rights to sell and profit from.

[Schot 407]

Good luck and let us know how it goes.

[Phredius 0]

Ok, sadly I have some pretty bad experiences to relate on this thread. I downloaded from DLGamer, and had a problem right off the bat when the install.exe file didn't download with the batch. An email to DLgamer got that straightened out fast. The install went smoothly enough but when I attempted to register on the eu hardcore server, it errored out. Now my serial number is flagged in use, the name and pw I used to register the first time wont work, the page to change your password isn't being maintained by anyone and all dlgamer and the eu people do is pass me back and forth between them like a tennis ball. Grrrr. I tried mailing the registered domain contact email for the domain where the password maintenance page is and it is dead. The message I've seen the most is Database is down try later.

 

My charge card company tells me I have a legitimate claim to a refund but again the DLgamer folks say it's the eu ppl's fault and they can do nothing so I guess I'm gonna use the charge card company to charge back my purchase to get my money back. While I can appreciate the work the dlgamer guys put into the install change (it's 100X better than the stock ascaron release, this server bs needs to get fixed fast or it isn't gonna be pretty. That's my feedback sorry it couldn't have been better. The buddy I had buy the game so we could play online now wont talk to me either as he had the same bs experience. So be warned their database is appearantly on life support and no one will fix any problems you have.

 

 

IMO once it became appearant the the eu ppl wouldn't help dlgamer should have offered to supply a new activation code. That would be the professional way of dealing with user problems like this. It shouldn't be that hard to get the old code invalidated at Secure Rom, it's only good for 3 activations anyway. So if you're thinking of trying to join the gang on the eu servers hope like hell you dont get a hiccup when you try to register or you will be fraked. Make sure you document every email you exchange with the company and have screenshots of error messages. And go with Visa I know they will charge back on this kind of bs. Which not only takes your money out of the merchant's pocket, it makes the merchant in danger of losing access to credit cards if they get enough complaints. For an online merchant this is suicide.

Edited August 20, 2010 by Phredius